Are Your Business Merchants’ Services Meeting Their Current Needs?

September 5, 2018

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Every year, you visit your doctor to answer questions and run tests to ensure you are in good health. Similarly, as a bank representative, your job is often to poke and prod into the well-being of your customers by conducting a “financial checkup”. While each banking institution may use various sets of guidelines and practices when performing a service review, there are some questions all reps should keep in mind when talking with their business merchants.

Here are three questions you should research and relay to your customer:

  1. How has the merchant’s evolution changed their needs for different services/accounts?

As their organization evolves, so does their banking needs. Whether they’ve opened a new location or streamlined their brick and mortar efforts to reduce overhead costs, there may need to be adjustments made to their accounts/services to reflect their business’s changes. Check to see if there are redundancies in their accounts or if any services should be consolidated. Not only does this save the merchant from paying for services that aren’t being fully utilized, it also helps them build a stronger trust and relationship with you, leaving your customer assured you have their best interest at heart.

  1. What is the function of each specific service they have?

This is also an opportune time to review and explain each service the organization currently uses in detail. While reviewing, you and your customer can better determine if it sill fits the business’s requirements. If it’s been a while since you’ve reviewed their banking services, you may also suggest services that you believe might be a better fit for the merchant’s current needs.

  1. If a new product/service is being offered, what previous services are being replaced? 

Weigh the pros and cons against suggesting a new service to your client. Will the new service be replacing a current one? Check to see if the addition would cause any redundant or overlapping services and adjust as needed. Be sure to sufficiently explain why the new product is a good choice for their business so that the merchant fully understands the benefits.

Your conversation with your business merchants can help determine what services can be adjusted or streamlined to best suit their needs going forward. Remember, as their business grows and evolves, so does their banking needs. Ensure you clarify how each product works and how it benefits their needs. Your merchants should leave feeling confident that the services they are utilizing are the right fit.


Introducing Poynt… The World’s First Smart Terminal

August 15, 2018

The Poynt smart terminal from OMEGA Processing Solutions lets you accept payments anywhere, with the security and convenience you expect.

  • Separate screens for the merchant and customer — no separate pinpad or rotating the terminal on the countertop
  • Complete wireless payment solution
  • EMV and mobile-pay ready
  • Extended battery life
  • Built-in receipt printer and scanner
  • Inventory management and reporting
  • Customized product/item catalog
  • 24/7 support
  • Next-day funding available
  • American Express OptBlue
  • Gift card and customer loyalty programs

Plus, all of our terminal products are backed by the security and convenience of OMEGA Processing Solutions.

  • A+ BBB rated processor
  • NO contract or early termination fees
  • Flexible terminal payment plans
  • Locally based Account Executive

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OMEGA Processing’s Kim Polark Earns ETA’s CPP Certification

July 25, 2018

Company adds to its ranks of Certified Payments Professionals

[FORT THOMAS, Kentucky – July 25, 2018] OMEGA Processing Solutions announced today that payments-industry veteran, Kim Polark, has earned the designation of ETA Certified Payments Professional (CPP), the professional certification program administered by the Electronics Transactions Association. By successfully meeting the ETA’s rigorous certification examination requirements, Polark has joined an exclusive community of electronic transactions professionals who have earned this distinguished certification.

As Portfolio Division Manager, Polark leads the OMEGA Processing’s Merchant Relationship Team. She has a decade of experience in various roles within the payments industry.

The ETA CPP program sets the standard for professional performance in the payments industry and is a symbol of excellence. It signifies that an individual has demonstrated the knowledge and skills required to perform competently in today’s complex electronic payments environment. The program recognizes that today’s merchant service providers must have a broad knowledge of the industry and must demonstrate mastery not only of sales, but also pricing and interchange, business process, operations and workflow, products and solutions, as well as risk, regulatory, compliance and security matters.

With less than 2 percent of professionals in the payments industry receiving this designation, the commitment shown by OMEGA and its employees to the ETA CPP certification signifies the company’s dedication to industry excellence and increased customer satisfaction. OMEGA Processing Solutions prides itself in having another one its associates secure this honor.

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Photo Credit: Bruce Morris Photography

About the Electronic Transactions Association (ETA)

ETA is an international trade association representing more than 500 companies that offer electronic transaction processing products and services. ETA’s mission is to advance the payments industry profession by providing leadership through education, advocacy and the exchange of information.

About OMEGA Processing Solutions

Celebrating its 15th year of operation in 2018, OMEGA Processing Solutions is a premium provider of electronic transaction processing and data delivery. The company offers electronic payments processing, B2B and e-commerce solutions, mobile payments, point-of-sale system integration, short-term capital funding and gift card programs to thousands of businesses across the United States. OMEGA has an A+ rating from the Better Business Bureau and is a member of the Cincinnati BBB’s Ethics Allies. Headquartered in Greater Cincinnati, OMEGA also has regional offices in the Cedar Rapids, Iowa, and Louisville, Kentucky, markets. For more information, please visit www.omegap.com or call 866.888.9724.


PayTrace Gateway Now Available from OMEGA Processing Solutions

June 11, 2018

OMEGA Processing Solutions is proud to offer merchants a new payment gateway option with PayTrace. A payment gateway providing comprehensive, easy-to-use payment processing solutions, PayTrace’s products and features include:

  • Point of Sale: Simple payment processing that allows you to accept payments with or without a card.
  • Mail and Phone (MOTO): Card-not-present processing with secure customer storage vault, B2B interchange savings and other features.
  • E-commerce: Secure website integration and card processing with B2B interchange savings and developer-friendly APIs.
  • Mobile PayTrace GO: 2-in-1 mobile solution allows swiped and keyed sales transactions with full virtual terminal functionality
  • Cash Advance: Web-based cash advance systems for financial institutions, eliminating the need for expensive, countertop terminals.

PayTrace has four product offerings – Basic, Pro, Pro with EMV and Cash Advance. PayTrace’s biggest marketplace advantage is the ease and lower cost of Level II and Level III qualifications for B2B and B2G merchants. NOTE: The Basic product does not include Level III data.

Merchant Training and Support

PayTrace has a considerable library of  demonstration videos available for training and support. In addition, the company has developed a PayTrace blog as a resource. Call OMEGA Processing Solutions at 866.888.9724 Ext. 7 for more information and a product demonstration.

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OMEGA Processing’s Daena Sprafka Elevated to Chief Operating Officer

May 31, 2018

Newly created role to focus on operational efficiency and the highest possible attention to customer satisfaction

[FORT THOMAS, Kentucky – June 1, 2018] OMEGA Processing Solutions is proud to announce the promotion of Daena Sprafka, CPP, to the newly created position of Chief Operating Officer. In this role, Sprafka will have responsibility for OMEGA Processing’s merchant operations and relationship teams, as well the company’s customer and technical service departments.

“As OMEGA’s first employee, Daena has always had OMEGA’s best interest in the forefront of all she does,” says OMEGA Processing Solutions President and CEO, Todd McHugh. “She will be laser-focused on streamlining OMEGA’s operational processes for maximum efficiency, while maintaining the best possible customer experience from the first moment a merchant is with OMEGA.”

The creation of the Chief Operating Officer role centralizes the entire life cycle of the merchant portfolio under common direction and allows OMEGA to better serve its customers. Previously Sprafka served as the company’s Vice President, Operations, as well as Director of Merchant Operations. She holds a Certified Payments Professional (CPP) designation from the Electronic Transactions Association.

“As an OMEGA Processing employee for 15 years, I am proud and excited to embark upon the challenge of Chief Operating Officer,” says Sprafka. “This company is a very large part of my life, and I look forward to bringing a renewed sense of customer focus and streamlined execution to our organization.”

About OMEGA Processing Solutions

Celebrating its 15th year of operation in 2018, OMEGA Processing Solutions is a premium provider of electronic transaction processing and data delivery. The company offers electronic payments processing, B2B and e-commerce solutions, mobile payments, point-of-sale system integration, short-term capital funding and gift card programs to thousands of businesses across the United States. OMEGA has an A+ rating from the Better Business Bureau and is a member of the Cincinnati BBB’s Ethics Allies. Headquartered in Greater Cincinnati, OMEGA also has regional offices in the Cedar Rapids, Iowa, and Louisville, Kentucky, markets. For more information, please visit www.omegap.com or call 866.888.9724.

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Photo Credit: Bruce Morris Photography

 


Making Every Day Earth Day

April 20, 2018

Sunday, April 22 marks the 48th celebration of Earth Day, whose mission is to diversify, educate and activate the environmental movement worldwide. More than 1 billion people are expected to participate in Earth Day activities this year, making it the largest civic observance in the world.

To build on that momentum, we’re presenting some features that OMEGA Processing Solutions merchants can choose every day to help save our planet.

Pitching the Paper Statements

OMEGA merchants can opt out of monthly paper statements and utilize our secure, online merchant portal to view important sales data and manage their account. Our tool allows merchants to

  • View monthly credit card sales by type
  • Compare year-over-year monthly credit card sales
  • Manage and update account details
  • Access up to 18 months of merchant statements and 45 days of daily batches
  • Link multiple Merchants IDs together with one login

Online Versus Paper Reporting

OMEGA’s secure, web-based Virtual Terminal (OMEGA VT) features a robust, online reporting function. Up to three years of historical transaction information is securely stored online. Intuitive transaction search criteria options allow users to quickly find the data they are looking for without having to sift through a filing cabinet or match up receipts and settlement reports.

Mobile Makes Sense

OMEGA’s mobile processing devices give merchants the opportunity to send receipts via text or email, saving paper on those receipts that often get thrown on the ground anyway.

Graduating to Gift Cards

Gift cards are more secure, convenient, appealing and environmentally conscious than paper gift certificates. Plus OMEGA’s gift and loyalty program has a mobile app to ensure that merchants will never miss a sale opportunity.

Ready to do a small part in saving the planet? Give us a call to take advantage of these and many additional features and services offered by OMEGA Processing.

866.888.9724

http://www.omegap.com

 

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How’s an Extra $100 Sound?

April 11, 2018

At OMEGA Processing Solutions we want to help more businesses like yours with their merchant services. To encourage quality referrals, our merchants can qualify for bonuses with our $100 Bonus Merchant Referral Program.

That’s right! OMEGA Processing merchants can refer a colleague to us. If the referral signs with OMEGA, our merchants receive a $100 credit on their next statement. There is no limit to the number of referrals merchants can make. You can earn $300, $500 or more by referring colleagues to OMEGA Processing Solutions.

The program is simple. Merchants contact OMEGA Processing at 866.888.9724 Ext. 7 or send an email to support@omegap.com to submit the referral information. We then contact the business directly to discuss merchant services with OMEGA Processing. Once the merchant signs with OMEGA and is processing, we will issue the statement credit. It’s that easy and a win-win situation!

Now’s your opportunity to take advantage of this incredible offer today.

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