MERCHANT FRAUD ALERT

August 2, 2017

In recent weeks, we’ve received reports of multiple credit card transaction fraud attempts on OMEGA Processing Solutions merchants. These attempts have followed some common themes:

1.   Merchants are being asked to “force” a credit card transaction (often for a large-ticket Item) because a customer says they are having an “issue” with their credit card. THIS SHOULD BE A RED FLAG FOR POSSIBLE FRAUD AND A STOLEN CREDIT CARD.

A fraud code will appear on the terminal if you try to run a transaction using a stolen credit card. By having you “force” the transaction, the fraud code is eliminated, and the transaction is completed using the stolen card.

2.  A customer attempts to make a purchase, and it doesn’t go through. The customer looks at his/her phone and says, “I just got an authorization for that transaction, so it went through.”

AGAIN, THIS IS A RED FLAG FOR FRAUD. If a customer says they got an authorization or notification “alerting” them that a purchase was made on their card, ask if you can view the message. Then call OMEGA Customer Service for verification.

WHAT TO DO

If you find yourself in these situations, do not run the transaction. Ask for another form of payment if possible, and do not accept payment while the customer is still in the store. Contact OMEGA customer service (866.888.9724 Ext. 7) for assistance. Take note of as much information as possible, such as customer description, card type, name on card, etc. In addition, you may want to alert your local police department.

Thank you for your help in reducing credit card fraud.

FRAUD UPDATE

OMEGA has also seen a recent uptick in unsolicited requests for “merchants” to apply for processing services. After doing our research, we have found that, in many instances, they are using fake company names, giving us incomplete information or other RED FLAGS. At OMEGA, we have a multi-faceted underwriting and merchant vetting system to prevent these sorts of attempts to establish fraudulent merchant accounts.

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Follow Best Practices to Prevent Card Skimming Attacks

March 18, 2016

Security camera video footage of scammers installing a credit card skimming device on a terminal in just three seconds has been circulating the airwaves in recent days. Once the skimming device, which closely resembles the actual terminal, is put into place, criminals may be able to capture card and cardholder data at the same time it is received by the terminal.

While these attacks are relatively infrequent, terminal manufacturer, Verifone, used this as an opportunity to remind the public to follow these security best practices.

  • Perform daily visual inspections of devices to look for evidence of tampering, and educate/encourage store employees to do the same.
  • Require all visiting repair technicians to sign in with their name and company information.
  • Utilize locking stands that prevent placement of overlay shells and make it impossible to attach recording or transmitting devices to legitimate devices.
  • Place tamper-evident stickers on terminal casings; removal of such decals are indicative of potential fraudulent activity.

More information can be found in Verifone’s Payment Security Best Practices guide, which is available here.

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Is Your Child a Potential Identity Theft Victim?

March 12, 2015

1 in 10 Kids are Targeted

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Identity thieves are seeking new targets, and your child might be an easy one. When a child is born, most parents apply for a social security number. Armed with that information or a birth certificate, fraudsters can easily apply for credit accounts, loans and government benefits to name just a few. And, because it will be years until your child applies for credit under his or her own name, the ID theft can go undetected for years.

Preventing Child ID Theft
The Federal Trade Commission offers these tips on protecting your child’s identity from being compromised.
•  Find a safe location for all paper and electronic records that show your child’s personal information.
•  Don’t share your child’s Social Security number unless you know and trust the other party.
•  Many school forms require personal and sometimes sensitive information. Ask how your child’s information is collected, used, stored and thrown away. Ask if you can use a different identifier or just the last four digits of your child’s Social Security Number.
•  Shred all documents that show your child’s personal information.
•  Be aware of events that put information at risk, for example losing wallet or a break-in or security breach at your home, school or doctor’s office.

Warning Signs
According to credit reporting company, TransUnion, here are some offs that someone might be misusing your child’s personal information and committing fraud:
•  Your child begins to receive suspicious mail, like pre-approved credit cards and other financial offers normally sent to adults, in his or her own name.
•  You try to open a financial account for him or her but find one already exists, or the application is denied because of a poor credit history.
•  A credit report already exists in his or her name. If the child has one, he or she may have been targeted already, since only an application for credit, a credit account, or a public record starts the compilation of a consumer credit file.

What to Do
If you think your child’s personal information might have been compromised, the first step is to contact each of the nation’s three credit reporting companies. A Fraud Alert can be placed with your child’s credit report.
Equifax     800.525.6285     http://www.equifax.com/home/en_us
Experian     888.397.3742     http://www.experian.com/
Transunion     800.680.7289     http://www.transunion.com/


1 BILLION Data Records Compromised in 2014

February 19, 2015

As the Wall Street Journal reported this week, nearly 1 billion data records were compromised in 1,500 attacks last year — a 49% increase in the number of attacks. According to the study by international digital security firm, Gemalto, identity theft was by far the biggest type of attack with 54% of the breaches involving the theft of personal data,

What’s OMEGA Processing Solutions doing to help our merchants protect their customers’ data? For one, we have a comprehensive, industry-leading data security program containing both compliance and protection features. Here’s an overview of our program and answers to important questions you might have.

The OMEGA Processing Solutions data security program has four components — PCI ToolKit, Data Incident Management Program, Vulnerability Scanning and Breach Insurance. OMEGA Processing merchants are enrolled in the program upon boarding.

How does OMEGA Processing’s Data Protection solution increase my data security? The program’s PCI ToolKit guides you through the process involved in becoming PCI compliant. You will use the toolkit to complete your Self-Assessment Questionnaire (SAQ), develop security policies and complete employee security training. Our data protection program also features quarterly Vulnerability Scanning for merchants with IP terminals, virtual terminals and POS systems. Scanning detects any vulnerable points in a merchant’s IP systems so that they may be remedied BEFORE card/cardholder data theft occurs.

What happens in the event my business experiences a data breach? OMEGA Processing’s Data Incident Management Program is a comprehensive suite of services that provides expert assistance to merchant in the event of a data incident, giving them peace of mind while saving them time and money. The program consists of six different components: Data Incident Forensic Services; Data Incident Notification Services; Consumer Notification Services; Legal Services; Equipment Replacement; Data Incident Public Relations Management. In addition, OMEGA Processing’s Breach protection provides up to $100,00 to cover potential fines and fees in the event a merchant experiences a data incident.

Want more info? Contact our customer service center today to schedule a review of your current data security program and see how OMEGA Processing can you protect your customer’s data.

866.888.9724 ext. 7

http://www.omegap.com

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OMEGA Processing’s Jules Cahill Selected to ETA Risk, Fraud and Security Council

January 13, 2015

Commission Serves as Advisory Group to Provide Understanding and Leadership

OMEGA Processing Solutions announced today that Jules Cahill, Risk and Finance Specialist, has been selected to serve on the Electronic Transactions Association (ETA) Risk, Fraud and Security Council for 2015. The council monitors risk, fraud and related compliance issues in the industry and recommends related best practices. In addition, this advisory group can be called upon to assist with other organizations in risk and fraud management.

“I’m looking forward to serving on the council and expanding my knowledge on risk and fraud matters,” said Cahill, who has been employed with OMEGA Processing for four years.

“This is one more tool in OMEGA’s arsenal to combat fraud and be an informed leader for not only our employees, but more importantly for our merchants,” commented Daena Sprakfa, OMEGA Processing’s Director of Merchant Operations.

The commitment shown by OMEGA and its employees to data security and fraud-prevention strategies signifies the company’s dedication to industry excellence and increased customer satisfaction. If you want to benefit from partnering with a payments industry professional, contact OMEGA Processing Solutions today.

About the Electronic Transaction Association (ETA)

ETA is an international trade association representing more than 500 companies that offer electronic transaction processing products and services. The Association’s Councils are open advisory groups that work to provide understanding and leadership on a wide variety of payments issues to external stakeholders.

About OMEGA Processing Solutions

OMEGA Processing Solutions offers electronic payments processing, mobile payments solutions, point-of-sale systems, funding and customer gift card and loyalty programs, to over 7,000 merchants nationwide. OMEGA has an A+ rating from the Better Business Bureau and is a member of the BBB Center for Marketplace Ethics Leadership Circle. For more information, please visit www.omegap.com or call 866.888.9724.

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Holiday Season Readiness Alert

December 5, 2014

The holiday season is upon us;  it’s no secret that at this time of year the bad guys increase their efforts to get our credentials and get into our bank accounts.

Be on the lookout for a rise in phishing attempts intermingled with holiday mailings of major season deals and surprise emails from anyone you were not expecting.  Prime candidates are unexpected package delivery alerts, mega shopping deals, credit card payment alerts and even a stranded loved one in a foreign country.

If you’re running a POS system, make certain the software for your devices is current, device management passwords have been changed recently and these passwords are not used in any other systems in the environment.

Other tips to stay data secure this holiday season:
•  Slow down. Attackers want you to act first and think later. Most phishing emails come with an urgent call to action.
•  Research the facts. If you are not expecting anything related to the call to action statement, be suspicious of any unsolicited messages with an unexpected “benefit.” For the most part, there is no such thing as a free lunch.
•  Monitor your bank account and credit card statements for any strange or unfamiliar transactions. Notify your bank immediately if you notice anything suspicious. Small transactions, such as a $1 charitable donation, are often used by criminals to test if a card is still usable.
•  Carefully guard personal information such as your address, your Social Security number, or date of birth, and don’t use easily guessed passwords or PIN codes. All of these details can be used to facilitate identity theft and defeat additional security checks.
•  Keep your systems and antivirus engines up to date.
•  Only “click” on what you know and expect.

Keep these tips in mind for a safe and secure holiday season.

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