Are You Receiving This Level of Service from Your Credit Card Processor?

May 5, 2015

If your answer is NO, then WHY NOT?

We were so excited to receive this letter from one of our merchants.

April 29, 2015

Dear OMEGA Team,
I wanted to say thank you for your great customer service. We’ve been working with you since last fall, and it has been a very positive experience. Any time I’ve had a question or need assistance (from the initial set-up, to reporting, to PCI compliance, or my many other questions), every member of the team has been quick to respond and very helpful. One instance in particular was when I reached out to Support the DAY BEFORE our fundraising event. Your team recognized the urgency of the situation, and I got a call personally from our Account Executive AND an immediate email and phone call from Support. The OMEGA team was able to provide assistance right away, and our event ran smoothly.

I’m extremely happy that we work with the OMEGA Processing Team. You are all amazing, and I just wanted to let you know how much I appreciate your customer service and how well all of you work together. I’ll be sure to recommend you to others.

Sincerely,
Satisfied OMEGA Processing Merchant

Ready to receive this level of service from your merchant services provider. Contact 866.888.9724 Ext. 7 to learn how.

Service and Support