In recent weeks, we’ve received reports of multiple credit card transaction fraud attempts on OMEGA Processing Solutions merchants. These attempts have followed some common themes:
1. Merchants are being asked to “force” a credit card transaction (often for a large-ticket Item) because a customer says they are having an “issue” with their credit card. THIS SHOULD BE A RED FLAG FOR POSSIBLE FRAUD AND A STOLEN CREDIT CARD.
A fraud code will appear on the terminal if you try to run a transaction using a stolen credit card. By having you “force” the transaction, the fraud code is eliminated, and the transaction is completed using the stolen card.
2. A customer attempts to make a purchase, and it doesn’t go through. The customer looks at his/her phone and says, “I just got an authorization for that transaction, so it went through.”
AGAIN, THIS IS A RED FLAG FOR FRAUD. If a customer says they got an authorization or notification “alerting” them that a purchase was made on their card, ask if you can view the message. Then call OMEGA Customer Service for verification.
WHAT TO DO
If you find yourself in these situations, do not run the transaction. Ask for another form of payment if possible, and do not accept payment while the customer is still in the store. Contact OMEGA customer service (866.888.9724 Ext. 7) for assistance. Take note of as much information as possible, such as customer description, card type, name on card, etc. In addition, you may want to alert your local police department.
Thank you for your help in reducing credit card fraud.
OMEGA has also seen a recent uptick in unsolicited requests for “merchants” to apply for processing services. After doing our research, we have found that, in many instances, they are using fake company names, giving us incomplete information or other RED FLAGS. At OMEGA, we have a multi-faceted underwriting and merchant vetting system to prevent these sorts of attempts to establish fraudulent merchant accounts.